Shipping Policy

Thank you for shopping with Juhi Nova. We are committed to providing a smooth and reliable shipping experience.

Order Processing

Orders are processed after payment has been successfully received. Please allow reasonable processing time before your order is shipped.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

Delivery times may vary depending on your location, shipping method, carrier delays, weather, holidays, and other circumstances beyond our control.

Please note that estimated delivery times are not guaranteed. Delays caused by the shipping carrier do not qualify for a refund of shipping charges.

Shipping Address

Please make sure your shipping address is correct and complete when placing your order.

Once an order has been shipped, we may not be able to change the delivery address. Juhi Nova is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Undelivered Packages

If your package is delayed, lost, or marked as delivered but you have not received it, please contact us at juhinova238store@gmail.com.

We will work with the shipping carrier to investigate the issue. Please note that we cannot guarantee replacement or refund for packages that are confirmed by the carrier as delivered.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us immediately at juhinova238store@gmail.com with your order details and photographs of the issue.

We will review the issue and work with you to make it right.

Returns and Return Shipping

We offer a 14-day return period. Customers must request a return within 14 days of receiving their order.

Returned items must be:

• Unworn or unused

• In the same condition as received

• With original tags attached

• In the original packaging

• Accompanied by proof of purchase

Please contact juhinova238store@gmail.com before sending any item back. Returns sent without prior approval may not be accepted.

If your return is approved, we will provide return shipping instructions and, where applicable, a return shipping label.

Return address: [INSERT RETURN ADDRESS]

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods

• Custom or personalized products

• Personal care or beauty products

• Hazardous materials

• Flammable liquids or gases

• Sale items

• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at juhinova238store@gmail.com.

Exchanges

We do not offer direct exchanges. The quickest way to receive a different item is to return the original item, subject to our return policy, and place a new order for the desired item.

European Union Customers

For merchandise shipped into the European Union, customers may have the right to cancel or return their order within 14 days, without providing a reason, subject to applicable consumer protection laws.

Contact Us

If you have any questions about shipping, returns, or your order, please contact us:

Email: juhinova238store@gmail.com

We are happy to help with any questions regarding your order.